Script to create a customer service WebAsyst support.

WebAsyst support script allows you to organize the work of customer service, account and handle customer questions, tracing requests, to the knowledge base and track performance. Application is designed for teamwork. Different team members can be assigned different rights. Suitable for organizing the service and technical support of a large company, and for user support and communication with customers of a small online store.

• Single base of customers' questions and answers to them with the ability to search and analyze data.

• Integration with script online store WebAsyst Shop-Script. Common base of employees and customers at the shop and support.

• Collaboration Service. Handle questions and provide answers as one can and a team of operators of the service. There is a possibility of internal consultation, commenting and discussions are not visible to the customer. Ability to forward the issue of employee to employee.

• questions from users can be accepted both by e-mail, or through web-based script. It is possible to use widgets to create a page to send questions on other sites with their placement there.

• Unlimited e-mail address to send and process issues.

• Automatically create a new account for each visitor at the first question in our support.

• Antispam check functions and authorization messages.

• Quick Start service and easy to install script on the hosting or corporate server. The minimum number of necessary adjustments.

• highly intuitive interface.

Working with the client's request (ticket):

After submitting a request by the client, one of the registered e-mail addresses or Web-based query goes to database for processing.

the first request from a new e-mail address system, to protect against spam, automatically sends a letter to the address provided with a confirmation link. Prior to receiving confirmation of order is in status is not confirmed in designated folder.

After confirming the request receives the status of confirmed and sent for processing.

During query processing, operators can redirect the request to other members, add your own comments.

At any one time for each request can be viewed at any stage of processing, it is located, members of staff to handle it and how much time has passed from its receipt.

After the final debate canned response sent to the client. The client only sees for himself the answers, all the internal correspondence of his subject is inaccessible to him.

After sending the response request receives the status of completed. At any given time to make a request in support service can reopen your question in your personal account and, if desired, to supplement it.

When you reopen the order gets the status - is open again.

When you send a question in the support and the reply to the counterparty have the opportunity to attach files to the letter, which will then be stored in a database help desk. Size and number of attachment files limited only by your server.

When WebAsyst support works in integration with an online store platform WebAsyst Shop-Script on the page request every customer can see the data on all its orders.

Upon receiving a request from a user request, automatically assigned a unique number. When configuring the system can be configured so that every request the user to send a notification that it adopted in handling the issue with reference to the personal office users and the request is in it. In other words - you can choose to receive a receipt for each received support service request.

WebAsyst Support understands writing in html format and writes letters to the base while preserving the original formatting of the letter. Also, when sending a response to the client is able to use html markup text in the answer.

Each email client may be personalized by inserting in the "To" field the user name and a link to his online study in the message body. Each mailbox can be configured individually signature added to the responses to clients.

For the client:

• automatically generated personal study, in which he can view the entire history of communication with technical support.

• ability to create new queries from his personal account, reopen a completed request and cancel lost their relevance.
• Automatically send a receipt for each new ticket.
• link to a user's query in his personal office in each letter of support.
• unique number for each ticket allows you to refer your question and uniquely identify it.
• possibility personalized data in their personal online study.

For support staff:

• highly intuitive interface.
• AntiSpam.
• developed, flexible system status of the request.
• Automatic ticket status changes and correlating them into folders according to their status.
• Unlimited number of addresses to receive requests from clients.
• ability to rapidly create and integrate widgets on other sites with a form to send your request to tech support.
• possibility of internal transfer, discuss and comment on the request at any stage.
• possibility of permanent control over the passage of the request processing times, the history of discussions and performers.
• stored history of all requests discussion and responses to them.
• Integration scripts WebAsyst support and WebAsyst Shop-Script, and they work together.
• Automatically send invoices to each letter from the client.
• Customizable caption letters opportunity there to make useful information, links to FAQs can reduce the number of new or clarifying questions from customers.
• developed search engine has based tech support.
• possible to easily search the database by entering a keyword or words.
• possibility of a complex extended search the entire database technical support helps you quickly find answers to similar or related customer inquiries.

For administrators and managers:

• fast, simple and understandable system deployment.
• minimum necessary for proper operation settings.
• excellent functional for a reasonable price.
• completely open-source product allows you to easily make adjustments as any modifications and changes.
• ability to quickly create a technical support company. If necessary, you can one day decide to buy the script, install it on the server, configure and run the service.
• Ample opportunities for control over time and quality of customer service, history, discussions, and performers.

If necessary, the script WebAsyst support can be used not only for the organization of help desk, but also as a communication system for communication and interaction with customers or for internal company communications.

More about this product please visit the company web site developers.

also available for free to try the trial version opening free Account .